Refund policy

Ezi-Kleen Laundromat

At Ezi-Kleen Laundry, we are committed to delivering high-quality, convenient, and dependable door-to-door laundry services. Your satisfaction is our top priority. If you are not completely satisfied with our service, please review our refund policy below.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  1. Damaged Items: If your laundry is returned with damage caused by our process, we will assess the issue and provide appropriate compensation or a refund.

  2. Lost Items: If an item is lost during pickup, cleaning, or delivery, we will investigate promptly. If found to be lost due to our error, we will issue a refund based on the current replacement value (up to a maximum limit per item).

  3. Service Issues: If the laundry was not cleaned properly (e.g., still soiled, heavily wrinkled, or not folded/hung as requested), we will offer to re-clean the items at no cost. If re-cleaning is not possible or declined, a partial or full refund may be issued.

Refund Process

To request a refund, please contact us within 48 hours of delivery and provide:

  • A clear description of the issue

  • Photos of damaged items (if applicable)

  • A copy of your receipt or order number

Contact Us:
📧 Email: info@ezikleenlaundry.com.au
📞 Phone: 0414 647 542

We aim to review all refund requests within 3 business days and process approved refunds within 7 business days.

Exclusions

Refunds will not be issued for:

  • Items not claimed within 30 days of delivery

  • Damage due to manufacturer defects or normal wear and tear

  • Items not listed on the inventory sheet at pickup

  • Stains that could not be removed despite using industry-standard cleaning procedures

Limits of Liability

Ezi-Kleen Laundromat’s liability for lost or damaged items is limited to $30 per item, and $100 per order, unless otherwise agreed in writing.